ctg FAQ — Withdrawal, Account, VIP and Support
Detailed answers to common questions that come up when using ctg — withdrawing money, account login, VIP cashback or contacting support — are all written clearly on this page. Choose a question and read the answer right away.
For ages 21+
bKash · Nagad · Rocket
Bengali and English support
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How to withdraw money
All questions about the withdrawal process, timing, limits and bonus withdrawals
Processing a withdrawal request at ctg usually takes 15 minutes to 2 hours. The same timeframe applies to all three methods — bKash, Nagad and Rocket. During rush hours or late at night it may occasionally take a little longer. If more than 2 hours have passed, let the support team know via live chat and they will help you right away.
The minimum withdrawal amount at ctg is ৳800. If you submit a request for less than this, the system will not accept it. For deposits, the minimum is ৳500. So you will not be able to submit a withdrawal request until your balance is at least ৳800. ctg VIP members follow this same limit.
Yes, withdrawals at ctg can only be made to a bKash, Nagad or Rocket account registered in your own name. Sending money to someone else's wallet is not possible. This is done for security, so your winnings always go to you. If account verification is not complete, the withdrawal may be held — so make sure your profile details are correct.
There are a few common reasons a withdrawal request stays pending: incomplete account verification, unmet bonus wagering requirements, or a busy system. If it remains pending for more than 2 hours, contact live chat with your transaction ID. The ctg support team will look into it promptly.
To withdraw from the ctg welcome bonus, you must first wager the bonus amount 20 times. For example — if you receive a ৳1,200 bonus on a ৳1,000 deposit, the total wagering requirement will be ৳1,200 × 20 = ৳24,000. Only after meeting this requirement can winnings earned from the bonus be withdrawn. See the terms and conditions for full details.
At ctg, withdrawals are currently available through three mobile wallets: bKash, Nagad and Rocket. Rocket is the mobile wallet service of Dutch-Bangla Bank. All three methods are safe and fast. These same three methods can also be used for deposits, with a minimum of ৳500.
Account questions
Questions and answers about login, registration and account security
To sign up at ctg, you will need an active mobile number and your personal details. During registration, provide your correct name and date of birth — as these are checked against your mobile wallet details at the time of withdrawal. Please note that you must be at least 21 years old to play at ctg. You can log in and register in simple steps on the ctg Login page.
Click the "Forgot password?" option on the login page. Enter your registered mobile number or email and an OTP will be sent to you. Once your identity is verified with the OTP, you can set a new password. If you no longer have access to that number, contact ctg live chat support — they will verify your identity and assist you.
No. Under ctg rules, each player may hold only one account. Opening multiple accounts is prohibited and if detected, the account may be suspended. Creating duplicate accounts to obtain bonuses or any other benefit is not allowed. Visit the responsible gaming page for more information.
Common reasons for login failure include: wrong password, Caps Lock being on, or outdated browser cache or cookies. First, try resetting your password. If the problem persists, try a different browser or device. If it still isn't resolved, contact ctg live chat — help is available 24 hours a day.
Yes, you can log in to ctg from any device using your username and password. When logging in from a new device, an OTP verification may be requested for security. The ctg Android app and iOS app are available through official channels — installing from there makes it easy to log in on mobile as well.
Account verification confirms your identity and keeps withdrawals secure. Without verification, large withdrawals or special offers such as the ctg birthday gift are not available. You can submit the required details in your profile settings. The ctg support team is available to help with any issues.
VIP & Cashback
Details on ctg VIP tiers, weekly cashback & perks
ctg's VIP program has four tiers in total: Bronze, Silver, Gold, and Platinum. The weekly cashback rate differs for each tier — Bronze up to 0.2%, Silver 0.4%, Gold 0.6%, and Platinum up to 0.8% weekly cashback. The higher the tier, the greater the benefits.
Weekly cashback is calculated on your net loss for that week — meaning the tier rate is applied to the amount remaining after subtracting total winnings from total losses. Example: a Gold member with a ৳20,000 net loss in a week gets ৳20,000 × 0.6% = ৳120 cashback. That is the maximum cashback at that tier.
VIP tiers at ctg increase based on your regular playing and betting activity. The more active you are, the faster you can move from Bronze to Silver, Silver to Gold, and ultimately reach Platinum. While specific turnover figures are not published, ctg support can let you know your current standing and what is needed for the next level.
In addition to weekly cashback, ctg VIP members may have access to special promotional offers, faster withdrawal service and a dedicated account manager. Customised bonus offers are also available for higher-tier members. Contact ctg live chat support to find out more about the available benefits.
ctg's VIP cashback is generally given with no wagering requirements or with low wagering requirements. The specific terms depend on your tier and that week's offer. For the most accurate information, check the promotions section of your account or ask via live chat.
ctg VIP tiers depend on regular activity. If you are inactive for a long period, your tier may be reviewed. Staying active makes it easier to hold on to the tier you have earned. To check your current status, visit the ctg VIP page or ask support.
Support Questions
All answers on contact methods, hours & language
ctg's 24/7 live chat is the fastest way to get in touch. Click the chat icon at the bottom of any page on the site to speak with a support agent right away. For urgent issues such as a stuck withdrawal or login problem, live chat is the most suitable option.
Yes, ctg also has email support. Email is suitable for sending documents or detailed complaints. You can find the email address on the site's About Us page. The support team responds in both Bengali and English and is available seven days a week, twenty-four hours a day.
Have this information ready to help support assist you quickly: your username or registered mobile number, the date and time of the issue, transaction ID (for payment issues), and screenshots (if available). Providing these details will allow the support agent to resolve your issue much faster.
Yes, ctg's support team speaks and assists fully in Bengali. Support in English is also available. It is easy and convenient for Bangladeshi players to get help in their own language. If you write in Bengali via live chat or email, you will receive a reply in Bengali.
Yes, ctg support is available seven days a week, 24 hours a day. Support is available on BPL or T20 World Cup match nights and during Eid holidays as well. If you have a problem at night, contact live chat — there is no need to wait long.
ctg currently provides support through live chat and email, not phone support. You can speak directly with an agent via live chat, which is just as instant as a phone call. It is even more convenient since you can chat from any device.
Still have questions? ctg support is always here
If you did not find the answer to your question on this FAQ page, the ctg support team is ready to help directly. Contact live chat now — write in Bengali, get a quick resolution. You can also send a detailed description of your issue by email. We are here for you seven days a week, twenty-four hours a day.
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