ctg Privacy Policy

This Privacy Policy ("Policy") applies on behalf of the ctg platform ("Platform", "we", "us"). When you use ctg's website, create an account, or use our services, you are considered to have accepted the terms of this Policy. If you have any questions about anything described in this Policy, contact our support team directly.

Our Terms and Conditions and this Privacy Policy together form a complete contractual framework governing the relationship between ctg and you.

1. Purpose and Scope of Data Collection

ctg collects various types of personal information. This collection is done to ensure service quality, prevent fraud, and improve the user experience. Each area of data collection has a legal basis — contractual necessity, legal obligation, or legitimate interest.

1.1 Information Provided Directly

When you register an account on ctg, the following information is collected from you:

• Full name and date of birth (for age verification — only members aged 21 and above may use the service)
• Mobile number and email address
• Preferred mobile wallet details (bKash, Nagad, or Rocket — for transaction verification only)
• Government-issued documents required for identity verification (National ID card or passport)
• Username and password (passwords are stored in encrypted form)

1.2 Automatically Collected Information

When you use the platform, certain information is logged automatically:

• IP address and device identifier information
• Browser type and operating system information
• Session duration and list of pages visited
• Transaction history and game activity
• Cookie and local storage data (details in the section below)

2. How Your Information Is Used

ctg uses collected information only for the following purposes:

3. Sharing Information and Third Parties

ctg does not sell your personal information for commercial purposes and does not share it with any advertisers. Information may be exchanged with third parties only in the limited circumstances below:

ctg ensures that each third party meets appropriate standards for data protection. Each third party is responsible for their own privacy policy.

4. Cookies and Tracking Technology

ctg uses cookies and similar technologies for the platform to function correctly. Cookies are small data files stored on your device that help retrieve session information on subsequent visits.

4.1 Essential Cookies

These cookies are required to maintain login sessions, verify security tokens, and remember language preferences. The platform does not work correctly without them, so there is no option to disable them.

4.2 Performance Cookies

Information about how you use the platform — which pages you spend more time on, which games you play most — is analysed to improve service quality. These cookies can be disabled from your browser settings.

4.3 Cookie Management

Modern browsers offer options to control cookies. However, disabling essential cookies may limit some ctg services.

5. Data Storage and Security

ctg uses industry-standard security measures to protect your information. All data transfers are secured through SSL encryption, and stored information is kept in encrypted form.

5.1 Retention Period

All information is retained while your account is active. Even after an account is closed, certain information may be kept for a defined period in accordance with legal obligations. After that period, information is securely deleted.

5.2 Security Measures

• All data transmission secured through 256-bit SSL encryption
• Passwords are stored as hashes — never in plain text
• Automatic alerts on suspicious login attempts
• Access to sensitive information is restricted to authorised staff only
• Regular security audits and vulnerability assessments

5.3 Steps in the Event of a Data Breach

Should a data security breach occur for any reason, ctg will notify the affected members as quickly as possible and take immediate steps to minimise the damage.

6. Your Rights and Controls

ctg believes you are the owner of your data. You therefore have certain important rights over your information:

6.1 Right to View and Correct Information

You can log in to your account at any time to view your profile information and correct it if needed. To change verified information such as your name or date of birth, you will need to contact customer support.

6.2 Right to Delete Information

You may request account closure. However, if there is an active balance, ongoing transactions, or legal obligations, certain information will be retained for a specified period.

6.3 Right to Object to Processing

You have the right to object to any data processing beyond mandatory services. To stop receiving marketing communications, submit a request by email at any time.

6.4 Right to Data Portability

Contact our support team to receive your account data in a structured format. Processing this request generally takes 30 working days.

7. Protection of Minors' Information

ctg strictly follows a 21+ age policy. Registration by anyone under the age of 21 is completely prohibited. Age is verified at registration and later confirmed through identity verification.

If ctg becomes aware that information from a minor has been collected by mistake, the relevant account will be closed immediately and the information permanently deleted.

8. Policy Changes and Notification

ctg may update this Privacy Policy as needed. For significant changes, a notification will be sent to the registered email address or on the platform. Continuing to use the platform after a change is considered acceptance of the updated policy.

Contact customer support to learn about the history of policy changes. Answers to common privacy questions can be found on our Frequently Asked Questions (FAQ) page.

9. Contact Us

To ask questions, raise concerns, or submit a data request regarding this Privacy Policy, get in touch with us: