ctg's commitment to responsible gaming
Entertainment only has value when it stays within control. ctg believes that every player's safety and wellbeing matters more than any game. We are always ready to support you.
What is responsible gaming and why does it matter
Betting or casino games are primarily a form of entertainment. But when that entertainment becomes a habit and starts creating financial or mental stress, it is a sign of a problem. At ctg, we encourage every member to play with awareness and in a controlled manner. Responsible gaming means setting a fixed budget, keeping to time limits, and remembering that winning is not the only goal.
According to our Terms and Conditions, you must be at least 21 years old to open an account at ctg and participate in any kind of game or betting. Any attempt by a minor to create an account is blocked immediately. We believe that making the right decisions at the right age is the path to a healthy life in the long run.
Our About Us page explains in detail how ctg operates as a reliable, member-focused platform. One of our core principles is to give the highest priority to each member's interests in every situation.
Tools to keep yourself in control
ctg provides several practical tools that help you manage your own gaming habits.
Set deposit limits
Set a maximum deposit amount in advance on a daily, weekly, or monthly basis. Once a limit is set, it takes effect immediately.
Session time limits
Set a fixed time limit for each gaming session. When the time is up, the system will automatically alert you to take a break.
Temporary account suspension
If you want to give yourself a break, you can temporarily close your account for a set period at any time — from one day up to several weeks.
Self-Exclusion
If you need a longer break, choose self-exclusion. Once activated, it will not be possible to access your account before the set period ends.
Review gaming history
You can view your transaction and gaming history at any time. Reviewing it regularly gives you a clear picture of your own habits.
Direct support team
Contact us via live chat 24 hours a day to activate or change any limit. The team is always ready to assist in both Bengali and English.
Request self-exclusion
Fill in the form below or contact us directly via live chat or email. Our team will act promptly.
Self-exclusion form
Send your request with the details below — we will take action within 24 hours.
Recognise the warning signs of a problem
If you notice any of the following behaviours in yourself or someone you know, it is time to seek help.
Spending beyond your budget
Repeatedly using money meant for daily expenses or savings for betting is a clear warning sign.
Chasing losses
Placing larger bets after a loss in an attempt to recover it — when this becomes a pattern, the problem worsens.
Impact on sleep and daily life
Staying up late to play, being unable to focus on work or studies, and withdrawing from people close to you.
Hiding it
Keeping your gaming activity secret from family or friends, or lying about how much time and money you are spending.
Discomfort when unable to play
Feeling restless, irritable, or anxious when unable to bet, and being unable to keep your mind on anything else.
Borrowing to play
Borrowing money from others for betting, or a steadily growing debt, is a serious warning sign.
Gaming and betting activities at ctg are only for individuals aged 21 and above. Access by minors is strictly prohibited.
Where to get help
Acknowledging a problem and asking for help is the most courageous thing you can do. Instead of struggling alone, make use of the people and services around you.
ctg live chat support
Our 24/7 live chat team provides support in both Bengali and English. You can get immediate help with account limits, self-exclusion, or any other issue.
Contact by email
If it is not urgent, you can also write to our support team by email with full details. We respond in Bengali and your privacy is fully protected.
Family and close ones
Talk to a family member or a trusted friend. Their support and understanding can often work faster than professional help.
Professional counselling
Reach out to a mental health specialist or counsellor. Mental health service providers in Bangladesh offer confidential consultations.
Hospitals and clinics
Visit the psychiatry department of a local hospital for advice from a specialist doctor. This is an effective and lasting path to treating addiction.
Contact us
Write to us directly via live chat or email for anything related to responsible gaming. Our team provides support in Bengali and English, seven days a week, twenty-four hours a day.
Email:
ctg's commitment
Here are some of the steps we take every day to make responsible gaming a reality. Our Privacy Policy contains full details on how your personal information is kept secure.
- Age is verified at registration — no one under 21 is allowed to open an account.
- Self-exclusion requests are processed quickly, and no promotional messages are sent during an active exclusion.
- If our team notices unusual changes in a member's gaming behaviour, they may reach out proactively.
- Responsible gaming topics are included in our support team's training so they can assist members properly.
- Self-excluded members are not shown any promotions or bonus offers.
- A full history of each member's deposits, bets, and wins and losses is stored in the account panel.
- 24/7 live chat and email support — in both Bengali and English — so members can get help without delay whenever they need it.
Common questions
Here are answers to questions that come up frequently about responsible gaming. If you have more questions, visit the FAQ page.